Frequently Asked QuestionsGot questions? We've got answers.
How can I make a reservation with Reliable Chauffeur?
What information do I need to provide to book a reservation?
The information required to book a reservation is:
- First & last name
- Phone number
- Pick-up date & time
- Pick-up & drop-off locations
- Service type
- # of passengers
- Preferred vehicle type
- Credit card information
How much notice is required to MAKE a reservation?
We recommend you make a reservation at least 12 hours before the pick-up time if it is within the US. If you are booking internationally, we recommend at least 2-3 days before the pick-up time. We are aware that plans change and some reservations are thus made on very short notice. Our team will do their best to provide a chauffeur for your request. In most major cities, we have a large enough supply of vehicles to accommodate rides booked 4 hours or less before the pick-up time.
How much notice is required to CANCEL a reservation?
Reliable Chauffeur Worldwide requires at least a 2-hour cancellation notice for Sedan and SUV bookings or full charges apply. For Premium Sedans, we require at least a 24-hour cancellation notice or full charges apply. For Sprinters, we require at least a 48-hour cancellation notice or full charges apply. For Mini-Buses, we require at least a 10-day cancellation notice or full charges apply. For Coach Bus, we require at least a 20-day cancellation notice or full charges apply.
*Note: The cancellation policy above is for the local Chicago Market. Our nationwide/worldwide cancellation policy varies from city to city and for special events. Please reach out to our team for more information on booking/cancelling.
What payment methods do you accept?
Reliable Chauffeur Inc. accepts most major credit cards such as Mastercard, Visa, & American Express.
When will you charge my credit card?
We pre-authorize the credit card for the entire amount and in some cases, 20% additional will be added to the pre-authorization for unexpected charges. After the reservation is completed, we follow through with the charges on your credit card.
In which cities can we use your services?
Due to our large network, we are proud to provide professional service in most major cities worldwide.
Is the information I provide to you secure & private?
Where do I meet my chauffeur at the airport?
By default, our company uses Curbside Meet unless the client requests an Inside Meet.
Curbside Meet: Once the chauffeur is on location, the chauffeur will text the client to discuss the meet up point and guide the client on where to meet for the pickup. Please make sure you have collected all of your luggage from Baggage Claim prior to texting your chauffeur that you are ready. Chauffeurs are not permitted to wait at the airport terminal- they may be ticketed or towed by the airport authorities.
On request, Reliable Chauffeur Inc. offers two types of meet-and-greet services to its clients. A chauffeur can meet the passenger inside the baggage claim area- at an additional charge of $35.00.
Alternatively, a greeter, a separate person besides the chauffeur, can meet the passengers at the baggage claim and escort them to the curbside where the chauffeur will be waiting- at an additional charge of $65.00.
*Note: The rates above are for the Chicago market only. Regarding the nationwide/worldwide meet-and-greet options, please contact our team at any time.
Is it possible to have a car with the client for few hours?
Yes, you are able to book a vehicle for as many hours as needed. For these bookings, we charge hourly.
The rates differ depending on the city and vehicle type. To get a quote please send us an email and our team will get in touch with you as soon as possible. Please note that hourly bookings are charged "Garage to Garage."